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CONTACT
US (back
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Thank you for shopping at InternetCostumes.com ®, WigsAndMoreWigs.com® and
ItsaFleaMarket.com®. We hope your experience has been a pleasant one.
If you have any questions or comments not
covered on our site, please feel free to contact us.
Our site operates 24 hours a day, 7 days a week. Our office is seldom manned. We are usually in the warehouse filling orders. The
quickest and easiest way to reach us is by EMAIL
When contacting us about your order, please
include your Order number
in the subject line of your email or in your message. You will get
a faster response if we can pinpoint the order immediately.
Shipping and Handling (back
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NO
MORE GROUND SHIPPING...WE ARE CURRENTLY SHIPPING EVERY ORDER PRIORITY
MAIL AT OUR OLD GROUND SHIPPING RATES
WE
SHIP
ONLY
ON MONDAY OF THE FOLLOWING WEEK
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ALL ORDERS ARE SHIPPED BY USPS PRIORITY ON MONDAY THE
WEEK FOLLOWING ORDER PLACEMENT. If we receive your order by 5PM
Friday, it will be shipped the following Monday. WE DO NOT DO
RUSH ORDERS. When Monday falls on a USPS holiday the orders are
shipped the next USPS delivery day.
DUE TO THE INABILITY TO TRACK PACKAGES AND PROCESS ELECTRONIC SHIPPING LABELS FOR APO/FPO
OR GUAM ADDRESSES, WE REGRET THAT WE CAN NO
LONGER SHIP TO APO/FPO, GUAM ADDRESSES or INTERENATIONAL SHIPPING COMPANIES.
We only ship to Continental United
States addresses at this time.
WE SHIP
USPS PRIORITY MAIL
Our policy is simple . We
charge a flat fee for shipping and handling
based on Order Amount per order for S/H in the
continental USA to any valid street address,
as
verified by the United States Postal Service electronic mail service.
This
helps offset the shipping and handling charge on most orders and in
turn, keeps the overall prices down.
We purchase our postage
electronically, so your order will take longer to ship if we cannot
electronically print our postage.
SHIPPING
AND HANDLING COSTS (back
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REQUIRING SIGNATURE
CONFIRMATION***PLEASE NOTE: DUE
TO A RECENT INCREASE IN CREDIT CARD FRAUD WE HAVE INSTITUTED A POLICY OF
REQUESTING SIGNATURE CONFIRMATION ON SOME ORDERS.
WE ARE CURRENTLY SHIPPING EVERY ORDER PRIORITY
MAIL
COST OF
USPS
PRIORITY MAIL WITH CONFIRMATION SHIPPING AND HANDLING
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USPS anticipates delivery in an average of 2
to 3 days. ***PLEASE SEE NOTE ABOVE
REQUIRING SIGNATURE CONFIRMATION.
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Order
Amount
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Shipping and
Handling
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$0.00
to $24.99
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$25.00
to $49.99
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$50.00
to $74.99
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$75.00
to $99.00
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$100.00
to $199.99
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$200.00
to $399.99
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$400.00
to $499.99
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OUR WAREHOUSE POLICIES
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We know how we want our packages to arrive when we order
online or from a catalog and we pack your orders with that ideal in mind.
Each item is carefully inspected when it comes into our warehouse and again
before it leaves. Our warehouse uses high quality packing material and
takes great care and precaution in packing each order so it will arrive to you in
the condition it left us.
If, upon inspection, we find a defect and we do not have
another item in stock to replace it, we notify you immediately upon discovery,
by email. We describe the defect and what options there are available and it is
your choice to accept an option or cancel the item. Please remember to
check your email if it seems like your order is taking too long.
Again, we electronically purchase our postage, so many times, orders get held up because of our inability to
verify the shipping address. We must be able to verify your street address
through the US Postal Service's online verification process, or your order will
be delayed or not be able to be shipped. Please take care in typing your address into your
order. We will notify you by email if your address cannot be verified. Please remember to
check your email if it seems like your order is taking too long.
We wait up to 48 hours for your response to our emails. If we have not received a response from you within 24 hours of
emailing you, we will send you a second request. If we have not heard back
from you within 48 hours, your order will be canceled and the item placed back
in stock. During holiday or low inventory periods, we will not wait
more than 24 hours.
We have found email communication to be the most expedient and
cost effective means of communication, so we rely heavily on email
communication. Please provide
a valid email address that you check often, so you can insure your order will
ship correctly and in a timely manner.
BILLING (back
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For your protection, the billing address on your order
must match the billing U.S. address that your credit card company has on file
for you. This helps make sure that you are the only one using your
credit card. We only accept U.S. domestic credit cards. Use of an International credit card will cause your order to be cancelled.
Your
CVV/AVS number on the back of the card must exactly match the last card your
credit
card provider sent you and the issuer must be CVV/AVS certified. This is for your protection as well as ours.
Credit card
holders do not always realize that the CVV/AVS number changes each time the card is reissued. It is mandatory that you provide the latest CVV/AVS number provided by the credit card issuer.
IF
YOUR ORDER GOES THROUGH WITH INCORRECT BILLING INFORMATION, IT WILL BE
FLAGGED, INVESTIGATED AND YOUR ORDER MAY BE CANCELLED, OR WE MAY CONTACT YOU OR THE
ISSUING BANK FOR MORE INFORMATION. THIS WILL DELAY THE SHIPPING OF YOUR ORDER,
SHOULD IT BE EVENTUALLY ACCEPTED.
We
report all orders suspected of fraud to the Internet Crime Complaint
Center. The Internet
Crime Complaint Center (IC3) is a partnership between the Federal
Bureau of Investigation (FBI), the National
White Collar Crime Center (NW3C), and the Bureau
of Justice Assistance (BJA).
IF
YOU DISPUTE CHARGES ON YOUR CREDIT CARD AND THE CHARGES WERE NOT AN ERROR,
YOU WILL BE BILLED OUR COSTS OF HANDLING SUCH DISPUTES.
NOTE: Your credit
card is billed by our parent company PamDotCom.com® so your statement should show
charges billed by PamDotCom.com®.
You can have your order shipped to a different address.
You package will include a copy of your invoice (amount charged you). We can
include a packing slip instead (no amounts shown) upon
request. If it is a gift going directly to the recipient, you
must tell us in the comments section if you do not want a packing slip instead
of a copy of the invoice.
Returns Policies
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Your satisfaction is our top priority. Please select the
items you wish to purchase carefully. Remember to refer to our sizing
information on costumes so that you can be sure to get the right size.
Once you receive your package, please open it immediately, and try on
your items. Unfortunately, not all manufacturers use the same sizing
methods. If you need to return or exchange an item, you must contact
us within three (3) days. EMAIL
The following items are non-returnable under any circumstances:
Including, but not limited to, Wigs, Hats,
Socks, Gloves, Neckties, Underwear, Clearance Items and all seasonal items. Items that
have non-returnable items as an accessory, cannot be returned.
Return requests will only
be accepted within the first 3 days of the receipt of merchandise and
must be postmarked and mailed to us within 3 days with an approved RMA (Return
Merchandise Authorization number). All returns will be subject to
a 15% restocking fee. Returns exchanged for new merchandise or
a store credit will not be charged a restocking fee. S/H is
not refundable.
All returns must be in
the original package in original condition, unworn. We do not
accept returns of worn merchandise. No exceptions please. You may
request a RMA number from us. This number must be printed on your
shipping label and you must include a copy of your original order with
your return. You can do this by EMAIL
and request an RMA number. Please refer to your order number
when requesting an RMA number. The customer is responsible for all
shipping charges on returns. We cannot accept any postage dues, COD's
and no credits will be issued. Please pack the merchandise safely so it
reaches us in the same condition it reached you. Upon receiving
your AUTHORIZED return, your account will be credited back the purchase
price minus the restocking fees, if applicable. S/H will not be
refunded.
DO NOT RETURN ITEMS WITHOUT AN ASSIGNED RMA#. ITEMS RETURNED WITHOUT RMA#'S ARE ONLY PROCESSED AFTER ALL OTHER STORE BUSINESS IS COMPLETED. YOU WILL DELAY ANY DECISION BY RETURNING YOUR ITEM WITHOUT AN RMA#.
CREDITS & REFUNDS: Once your package has been processed: a credit will be issued immediately to your original method of payment less restocking, shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear.
Defective Items
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We carefully inspect
every item we ship, but occasionally we may miss something. We will accept defective
item returns within 3 days of delivery for an exchange or replacement,
if possible. If we cannot replace or exchange the item, we will
credit your charge account the appropriate amount (same terms and conditions as above apply).
Unfortunately, as we all know, there are some
people out there who just want an item for the holidays or that special occasion
and then want to return it afterwards for a refund with no intention of ever
keeping it, so we regret that we have had to implement the following return
policy for your protection as well as ours:
NO
HOLIDAY SPECIFIC ITEMS WILL BE ACCEPTED FOR RETURN AFTER THE HOLIDAY HAS PASSED.
THERE ARE NO EXCEPTIONS.
EXAMPLES: HALLOWEEN COSTUMES, CHRISTMAS DECORATIONS, ANY OTHER HOLIDAY RELATED
ITEM, DATED ITEMS ETC.
THERE ARE SOME ITEMS THAT MAY NEVER
BE RETURNED FOR HEALTH REASON, INCLUDING, BUT NOT LIMITED TO, WIGS, HATS,
GLOVES, SOCKS. ALSO CLEARANCE AND SOME SALE ITEMS CANNOT BE RETURNED. WE CANNOT
ACCEPT RETURNS ON THESE ITEMS, EVEN IF THE PACKAGE APPEARS NOT TO HAVE BEEN
OPENED.
If you still have
any questions regarding returns, please feel free to EMAIL
us.
BALLOONS RETURN
POLICY: (back
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BALLOONS WILL ONLY BE ACCEPTED
FOR RETURN IF THERE IS A MANUFACTURER'S DEFECT. MANUFACTURERS HAVE
IMPROVED THE FOIL BALLOON TO THE POINT OF VERY FEW DEFECTIVES. THE AVERAGE
DEFECTIVE RATE IS APPROXIMATELY ONE PER 200. MANY TIMES A FOIL BALLOON IS
DAMAGED BY IMPROPER INFLATION TECHNIQUES, NOT MANUFACTURER DEFECT.
FOIL BALLOONS ARE GUARANTEED ONLY
IF INFLATED WITH AN AUTOMATIC SHUT-OFF VALVE. RETURNED FOILS WITH THE NECK
CUT OFF WILL NOT BE ACCEPTED AS WE CANNOT DETERMINE FACTORY DEFECT. CREDIT
CANNOT BE GIVEN FOR FOIL BALLOONS THAT HAVE BURST AS INDICATED BY JAGGED EDGES
IN THE SEAM AREA (THIS INDICATES THE SEAM HELD, BUT THE BALLOON WAS OVER INFLATED).
IF A SEAM SEPARATES LEAVING SMOOTH POINTS OF DETACHMENT, THIS WOULD INDICATE A
DEFECT.
IF YOU HAVE DETERMINED A DEFECT
IN A BALLOON, FLATTEN THE BALLOON BY INSERTING A STRAW THROUGH THE NECK AND MARK
THE DEFECT WITH A PERMANENT MARKER.
INDIVIDUAL LATEX BALLOONS ARE NOT
GUARANTEED BY THE MANUFACTURER. IF YOU HAVE AN ENTIRE BAG OF DEFECTIVE
LATEX, CONTACT US FOR AUTHORIZATION AND INSTRUCTIONS TO RETURN THE ENTIRE BAG.
A WARRANTY CARD IS INCLUDED WITH
THE PURCHASE OF EQUIPMENT.
NO CREDIT WILL BE GIVEN FOR
SEASONAL, DISCONTINUED OR CLOSEOUT MERCHANDISE.
MERCHANDISE DAMAGED IN SHIPMENT
MUST BE REPORTED TO US IMMEDIATELY. KEEP THE ORIGINAL PACKAGING.
INTERNETCOSTUMES®,
WIGSANDMOREWIGS.COM®
and ITSAFLEAMARKET®
PRIVACY POLICY
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This site is hosted by Yahoo! Store.
Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in
the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also
automatically collects information about your shopping experience. Please see
the Yahoo! Privacy Policy
for
more information about how Yahoo! uses this information.
We do not use of the information
you provide for anything other than to process your order.
ABOUT SECURITY ON OUR WEBSITE
You Can Trust
InternetCostumes ®,
WigsAndMoreWigs®
and ItsaFleaMarket®
are members of Yahoo!
Stores. All online transactions at Yahoo! Stores are handled with
industry-standard SSL encryption.
When you enter your credit card number into the order form, it is transmitted
across the Internet in an encrypted (scrambled) form, then decoded when it gets
to us.
For added security, Yahoo also encrypts the credit card number when it is stored
on disk, and when they forward it to the us.
NOTE: Your
credit card is billed by our parent company PamDotCom.com® so your statement
should show charges billed by PamDotCom.com®.
If you are not the kind of person who worries about being hit by lightning as
you're crossing the street, you probably don't have to worry that your credit
card number will be intercepted on the way to a secure Web site. According to
CNN,
"The prevalent opinion...is that on-line credit card use is actually no
riskier for consumers than traditional "low-tech" transactions."
"We order products online all the time, both as a company and as
individuals. When we use a credit card to buy something online, we feel at least
as safe as we would using one in a store or restaurant."
PRIVACY
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Contents:
-
Commitment to Privacy
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Information Collected
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Uses of Information
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Children's Privacy
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Data Security
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Relationship to Yahoo!
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Access and Data Correction
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Contact Information
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Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this
notice explaining our online information practices and the choices you can make
about the way your information is collected and used.
Information Collected:
The types of personal information we collect include all the information entered
on the Order Form pages: shipping and billing name and address, email address,
phone number and credit card information. We collect this information from you
using the Yahoo! Store hosting and backend services.
Uses of Information:
We use the information you provide when placing an order to complete that order.
We do not share this information with outside parties except to the extent
necessary to complete that order or to provide services where the outside party
is acting on our behalf and has no independent right to use the information we
provide (i.e. a third party shipping or customer support center).
We use aggregate information to better design our
website and to share with potential business partners. For example, we may tell
a potential partner that X number of individuals visited a certain area on our
website, or that Y number of people from a certain zip code purchased certain
items, but we would not disclose anything that could be used to identify those
individuals.
We may contact you from time to time regarding
your order status or about products or specials that we think you may be
interested in. If you do not wish to receive these notifications, we will honor
your request not to send them to you.
We use return email addresses from your email
correspondence to us to answer the email we receive. Such addresses from your
correspondence are not used for any other purpose and are not shared with
outside parties.
Finally, we do not use or share the personally
identifiable information provided to us online in ways unrelated to the ones
described above without providing you an opportunity to tell us not to allow
such unrelated uses.
Children's Privacy:
Protecting the privacy of the very young is especially important. For that
reason, we do not collect or maintain information from our online store from
those we actually know are under the age of 13.
Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information we collect online.
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Relationship to Yahoo!:
As a Yahoo! Store merchant, our store is hosted on Yahoo! Store's servers and
our orders are processed using Yahoo! Store's shopping cart. Yahoo! Store's
servers capture IP address, browser type, and referring URL, which is
transmitted by your browser.
In addition, certain personal and order
information from registered Yahoo! users who access this store through Yahoo!
Shopping may be provided to Yahoo!. This is disclosed to you during the checkout
process. If you do not want Yahoo! to use this information, you can
"sign-out" of Yahoo! before completing your order. Yahoo! may also use
information from Yahoo! Store merchants in the aggregate.
Yahoo! Store uses cookies to facilitate the
checkout process. If you choose to change your browser preferences to disable
cookies, you will still be able to make purchases at our store but you will be
limited in the number of items you can purchase at one time. In addition, Yahoo!
Store provides tools for merchants, which utilize IP addresses, in order to
enable us to see how customers shopped at our store.
Yahoo! Store uses secure servers to protect all
of your personal information including your name, address and credit card
information. As a Yahoo! Store, our Yahoo! Store enabled checkout process uses
industry-standard SSL encryption to ensure the privacy and security of your
information. (Please remember that no data transmission over the Internet, or by
other means, can be guaranteed to be 100% secure.)
YOUR ACCOUNT & YOUR
CREDIT CARD. (back
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If you use this site, you are responsible for maintaining the confidentiality
of your account and password (if a password is given) and for restricting access
to your computer, and you agree to accept responsibility for all activities that
occur under your account or password. We do not sell products to children, but
we sell them to adults, who can purchase with a credit card. If you are under
18, you may use InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® only with involvement of
a parent or guardian. InternetCostumes.com®, WigsAndMoreWigs.com® and ItsaFleaMarket.com® and its affiliates
reserve the right to refuse service, terminate accounts, remove or edit content,
or cancel orders in their sole discretion.
You must have a valid credit card in order to purchase products from
InternetCostumes.com®, WigsAndMoreWigs.com®
ItsaFleaMarket.com®.
Due to a recent rash of fraudulent credit card use, we will not accept orders
if your credit card Name, Address, Zip Code, Number and CVV (Card Verification
Value the 3 digit security code that appears on the back of the credit cards)
are not provided and supported by the issuing bank.
IF YOU DISPUTE CHARGES ON YOUR CREDIT CARD AND THE CHARGES WERE NOT AN ERROR,
YOU WILL BE BILLED OUR COSTS OF HANDLING SUCH DISPUTES.
PRODUCT DESCRIPTIONS AND
PICTURES
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We attempt to be as accurate as possible. However, sometimes a mistake is
made. We do not warrant that
product descriptions, pictures, images or other content of this site is
accurate, complete, reliable, current, or error-free. If a product offered by us
is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND
LIMITATION OF LIABILITY. (back
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THIS SITE IS PROVIDED BY
INTERNETCOSTUMES.COM®, WIGSANDMOREWIGS.COM® AND ITSAFLEAMARKET.COM® ON AN
"AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS
OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE
OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU
EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT
THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING
FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE
EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR
ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU,
AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
WE CANNOT BE RESPONSIBLE FOR LOSSES OR DELAYS CAUSE BY THE SHIPPING ENTITY.
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APPLICABLE LAW
By visiting InternetCostumes.com®, WigsAndMoreWigs.com® or
ItsaFleaMarket.com®, you agree that the laws
of the state of California, without regard to principles of conflict of laws,
will govern these Terms of Use and any dispute of any sort that might arise
between you and InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® .
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DISPUTES
Any dispute relating in any way to your visit to InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® or to products you purchase through
InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® shall be submitted to confidential
arbitration in Orange County, California, except that, to the extent you have in
any manner violated or threatened to violate our intellectual property rights,
InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® may seek injunctive or other appropriate
relief in any state or federal court in the state of California, and you consent
to exclusive jurisdiction and venue in such courts. Arbitration under this
agreement shall be conducted under the rules of the prevailing arbitrator. The
arbitrator's award shall be binding and may be entered as a judgment in any
court of competent jurisdiction. To the fullest extent permitted by applicable
law, no arbitration under this Agreement shall be joined to an arbitration
involving any other party subject to this Agreement, whether through class
arbitration proceedings or otherwise.
IF YOU DISPUTE CHARGES ON YOUR CREDIT CARD AND THE CHARGES WERE NOT AN ERROR,
YOU WILL BE BILLED OUR COST OF HANDLING SUCH DISPUTES
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LIMITATION OF LIABILITY
The maximum liability for InternetCostumes.com®, WigsAndMoreWigs.com® or ItsaFleaMarket.com® for any
dispute relating in any way to a purchase that you made (or attempted) during
your visit to InternetCostumes.com®, WigsAndMoreWigs.com® ItsaFleaMarket.com® shall be limited to the
total cost of the purchase price plus applicable shipping charges (and sales tax
if applicable) actually paid by the claimant. InternetCostumes.com®, WigsAndMoreWigs.com® and ItsaFleaMarket.com® may tender such amount in full
satisfaction of any claim regarding such merchandise. Such tender shall resolve
all matters in dispute between InternetCostumes.com®, WigsAndMoreWigs.com® ItsaFleaMarket.com® and the
claimant. We shall not be liable for any incidental or consequential damages
regarding the purchase or attempted purchase of any product.
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SITE POLICIES, MODIFICATION, AND
SEVERABILITY
Please review our other policies posted on this site. These policies also
govern your visit to InternetCostumes.com®, WigsAndMoreWigs.com® and
ItsaFleaMarket.com®. We reserve the
right to make changes to our site, policies, and these Terms of Use at any time, without prior notice.
If any of these conditions shall be deemed invalid, void, or for any reason
unenforceable, that condition shall be deemed severable and shall not affect the
validity and enforceability of any remaining condition. Each of the other
policies are part of InternetCostumes.com®, WigsAndMoreWigs.com® and ItsaFleaMarket.com® policies and
incorporated into these Terms of Use by reference, as if set forth in their
entirety. This incorporation by reference of all of InternetCostumes.com®, WigsAndMoreWigs.com® and ItsaFleaMarket.com® policies includes, without limitation,
any of the policies listed on InternetCostumes.com®, WigsAndMoreWigs.com® and ItsaFleaMarket.com® web
sites, specifically including, but not limited to, those policies listed here
and elsewhere on this site.
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